Customer Service Policy

Our professional customer service team provides comprehensive pre-sales consultation support. You can consult product performance, applicable scenarios, product parameters and preferential activity rules of all blending appliances on vitamixusmalls.com at any time, we will give detailed and accurate replies.

During order placement and payment process, if you encounter order adjustment, commodity matching and other problems, our customer service staff will solve relevant problems for you in a timely manner, ensure your order process goes smoothly.

For problems such as product use consultation, logistics abnormal feedback and return and refund consultation after receiving goods, we provide one-to-one targeted after-sales solution services, actively coordinate and handle all after-sales demands of users.

We always take sincere service, efficient response and user satisfaction as the core service standard, try our best to solve all shopping related troubles for every customer who shops on vitamixusmalls.com.